Return & Refund Policy
Last updated: October 10, 2026
We want you to be happy with your Wattwander order. If you are not, here is how returns and refunds work.
30-day returns
You can request a return within 30 days of delivery. To be eligible, items must be unused, in their original condition and packaging, with all accessories included. Items showing signs of use, damage caused after delivery or missing parts may be refused or refunded partially.
How to start a return
- Email us at support@wattwander.store with your order number and the reason for the return.
- We will reply within 2 business days with return instructions and the return address. Please do not send items back before you hear from us, because returns sent to the wrong address cannot be refunded.
- Once we receive and inspect your return, we will email you to confirm.
Refunds
Approved refunds are issued to your original payment method within 5 to 10 business days of us receiving the return. Your bank or card issuer may take additional time to show the credit. We refund the price of the returned items. Original shipping is refunded only if the item arrived damaged, defective or incorrect, or if you cancel under your legal right described below.
Return shipping
If you are returning an item because you changed your mind, you are responsible for the cost of return shipping. We recommend a tracked service, as we cannot refund items lost on their way back to us. If the item is defective, damaged or not what you ordered, we will cover the return shipping or arrange a free replacement or refund without requiring a return where practical.
Damaged, defective or wrong items
Please contact us within 14 days of delivery with your order number and clear photos of the item and the packaging. We will send a replacement or issue a full refund, whichever you prefer.
Bundles
Bundles may be returned in full or in part. If you return only some items from a bundle, the refund is the amount you paid for those items, with any bundle discount shared across the items in the bundle.
Cancellations and changes
Email us as soon as possible if you need to cancel an order or fix your shipping address. If your order has not yet been sent to our fulfilment partner, we will cancel it for a full refund. Once an order has shipped it can no longer be cancelled, but you may return it under this policy.
Lost or delayed packages
If your tracking has not updated for 10 days, or your order has not arrived within 25 business days of purchase, contact us and we will investigate and either reship the order or refund you.
Items that cannot be returned
Gift cards and items marked as final sale cannot be returned. Items returned after 30 days will not be accepted.
Your legal rights (UK and EU)
If you live in the United Kingdom or the European Union, you have a legal right to cancel your order within 14 days of receiving it (or of receiving the last item, if your order arrives in separate parcels), without giving a reason. If you cancel under this right, we refund the price of the items and the standard delivery charge you paid. You must send the items back within 14 days of telling us you wish to cancel, and you are responsible for the cost of returning them. This right is separate from, and does not limit, our 30-day returns above. Nothing in this policy affects your legal rights if an item is faulty or not as described.
Contact us
Questions about a return? Email support@wattwander.store and we will reply within 2 business days.